A recent survey found out how many people used online shopping during the pandemic.
Field Agent Canada asked 1000 Canadians.
General Manager Jeff Doucette says based on the results, he expects Canadians will continue to use online shopping once the pandemic is over, “There’s only about nine per cent of the population who were buying more than 50 per cent of their groceries online, so it is being used as part of the solution to get groceries. It isn’t the only solution.”
Doucette also asked some of the items Canadians were willing to buy via online shopping. The top pick was toothpaste, “You can’t screw up the toothpaste, it comes in a tube and a box, so there’s no way a person can really screw things up unless they give you the wrong flavour. As you get more into things like fresh produce and freshly prepared items, you get a little more hesitancy to buy it online.”
Doucette says shoppers also like to pick their produce in person, so they can smell or squeeze it.
He adds there can also be damage during the delivery process. For example Doucette says, he had the experience of a two litre bottle of pop placed in the same bag as a loaf of bread.
The survey also asked how their overall shopping habits might change when the pandemic ends, “One of the big things that people said is that they will still keep a distance from others at stores. 63 per cent of people agreed with that.”
Doucette says arrows have also been removed from the floors of some grocery stores, which is an indication that precautions are being lifted.
He says, “There is no doubt that the adoption of on-line grocery has been expedited by the pandemic and retailers have stepped up with new offerings as well. We have traditionally lagged well behind the US in this space but we are closing the gap quickly. While it may not be the drones and automated robots delivering items to our door, the future does look very bright for on-line grocery.”
You can download the full report HERE
